Policies

Coronavirus Guidelines and Procedures

In accordance with the state of Massachusetts guidelines, classes will be conducted with new protective measures in place to ensure the safety of our students and staff. Click to read our new protocols.

Class Policies

If only one person signs up for a class, Diablo will cancel the class and depending on the student’s preference will either issue a refund or move the student into another class.

Classes are filled on a first come, first served basis. Once a class has filled, applicant’s names will be placed on a waiting list in the order they are received and notified only in the case of a class opening. We usually open additional classes on the same day for the waiting list students, so don’t hesitate signing up in the waiting list.

Cancellation Policies

The full tuition amount is required at the time of registration. Payment can be made by credit card only.

Students who cancel within 24 hours of booking/payment may transfer their payment to a gift certificate, or receive a full refund (as long as the class is more than 3 days away).

Students who cancel more than 3 days before the class may transfer their payment to a gift certificate minus a $30 cancellation fee, or receive a 40% refund.

No refunds will be given for missed classes or classes cancelled less than 3 days before the class.

In the event of a cancellation by Diablo, students may transfer their deposit to a future class or receive a full refund.

You may give your class slot to a family member or friend at any time, as long as they meet our age requirements (14+ for Hot Shop and Flame Shop).

What to Bring

To work safely in the glass studio you must wear closed-toed sneakers or shoes. Please do not wear sandals, flip flops, heels or short clothing.

Only cotton clothing is allowed for the glassblowing and flameworking classes. Remember, polyester melts and that’s no fun!

Wear comfortable clothing.

Bring bands to hold your hair back if it is long.

Bring bottled water bottle. Due to Covid-19 our water fountain is shut off.

Diablo does not serve food. For safety during the Covid-19 pandemic, please do not eat on the premises.

Pick Up Policies

Before coming to pick up your pieces please read our new our new coronavirus procedures.

Please email us at info@diabloglassschool.com the day before you plan to pick up your pieces. Include your name(s), date of the class, the teacher’s name and the number of pieces you are picking up, to make sure they are ready for you.

Please bring a box for carrying your pieces.

Due to the heavy volume of classes, all pieces must be picked up within one month of the class.

We can mail your pieces to you for an extra charge of $20. Shipping forms are available at the front desk specifying all the required information.